Terms & Conditions

01Scope and acceptance

These Terms & Conditions govern access to Efference’s website and, when incorporated into an accepted order or agreement, the purchase or use of our hardware, firmware, software, documentation, and related services. “Efference,” “we,” and “us” refer to the business operating this website and identified in your applicable order or agreement. “You” means the person or organization using the website or acquiring our products.

By using the website, you agree to these terms to the extent permitted by law. If you act for an organization, you represent that you have authority to bind it. A signed agreement, accepted order, product-specific license, or written warranty controls if it conflicts with these terms on the same subject. Mandatory legal rights remain unaffected.

02Orders, pricing, and payment

Website listings, demonstrations, and pricing discussions are invitations to inquire, not an obligation to supply. An order becomes binding when Efference accepts it in writing. The accepted order sets out the products, quantities, prices, payment schedule, and any taxes, shipping charges, or other fees.

You must provide accurate billing and delivery information and pay undisputed amounts when due. Changes and cancellations require written agreement, except where applicable law provides otherwise. We will communicate any proposed substitution or material change to an accepted order rather than treating updated website information as a change to that order.

03Delivery and product information

Delivery estimates are not guarantees unless expressly agreed in writing. Shipping terms, transfer of title, and risk of loss are governed by the accepted order and applicable law. Please notify us promptly of missing items or visible transit damage so we can help resolve the issue.

Specifications and availability may change for future products or orders. Illustrations, simulations, benchmarks, and demonstrations show particular configurations or test conditions; actual performance depends on the complete system and operating environment. Specifications expressly agreed for an accepted order remain subject to that agreement. Evaluation or preproduction units will be identified as such and may have separate evaluation terms.

04Robotics integration and safe use

You are responsible for evaluating product suitability for your application, following the applicable installation and operating documentation, and validating the complete robot or system before deployment. Use appropriate electrical, thermal, mechanical, network, and cybersecurity safeguards, including safe fallback behavior when connectivity, power, sensing, or inference fails.

Do not assume that a camera, networking device, software component, or model output is a certified safety function. Safety-related use requires the relevant documented capabilities and system-level validation. Maintain appropriate human oversight, emergency stops, access controls, and operating procedures for your application. These responsibilities do not limit Efference’s obligations or liability that cannot lawfully be limited.

05Software, firmware, and documentation

Unless a separate license applies, Efference grants you a limited, non-exclusive license to use the software, firmware, and documentation supplied with a lawfully acquired product for its intended operation and integration. Ownership of intellectual property does not transfer with the hardware.

You may not unlawfully copy, distribute, sublicense, bypass access controls, or reverse engineer proprietary software, except where permitted by applicable law. Open-source and third-party components remain subject to their own licenses, which control for those components. Updates, support periods, hosted features, and service commitments are provided only as described in the applicable agreement or product documentation.

06Networks and third-party services

Wireless performance, synchronization, latency, throughput, and inference results depend on factors including configuration, interference, network capacity, model behavior, and third-party infrastructure. You are responsible for obtaining necessary connectivity, credentials, subscriptions, and permissions unless your agreement provides otherwise.

Third-party websites, platforms, software, and services have their own terms. Links on our website do not create an endorsement or make Efference responsible for third-party content. Any guaranteed service levels or performance commitments must be stated in your written agreement.

07Data and privacy

You retain your rights in the images, sensor observations, recordings, and other data you collect or supply. These terms do not transfer ownership of that data to Efference or grant a general right to use it for model training. Any processing by Efference for a hosted service, support engagement, or data project must follow the applicable agreement and the privacy information provided for that activity.

You are responsible for having the rights, notices, permissions, and safeguards required for your collection and use of data, including recordings of people or private spaces. Protect credentials and confidential information, maintain appropriate backups, and avoid submitting sensitive data through ordinary website contact forms.

08Warranties, returns, and support

Any product warranty, service commitment, return eligibility, or repair process is described in the written terms supplied for the relevant product or order, together with applicable law. This page does not create a separate warranty period or reduce an express warranty. Contact us before returning a product so we can provide the appropriate instructions.

Nothing in these terms excludes or restricts mandatory consumer guarantees, implied warranties that cannot be disclaimed, or remedies required by law. Use of third-party parts or independent service does not by itself remove rights protected by law. Support and warranty requests can be sent to team@efference.ai.

09Intellectual property and acceptable use

Efference and its licensors retain their rights in our designs, trademarks, website content, documentation, software, and other intellectual property. You may use information from the website to evaluate our products and make reasonable internal reference copies with proprietary notices intact. Other uses require permission or a right provided by law.

Do not misuse our website or services, interfere with their operation, introduce malicious code, access systems without authorization, or misrepresent an affiliation with Efference. You must follow applicable export controls, sanctions, radio-frequency rules, and other laws relevant to your purchase, integration, and use.

10Disclaimers and limitations of liability

To the extent permitted by law, the website and general informational materials are provided “as is” and “as available,” without a promise that they will be uninterrupted or error-free. This disclaimer does not override product warranties, specifications agreed in writing, or non-waivable legal rights.

To the extent permitted by law and unless a written agreement provides otherwise, neither party is liable to the other for indirect or consequential loss, including lost profits or business interruption, arising from these terms. For business customers, Efference’s aggregate liability for a claim relating to a product or service is limited to the amount paid or payable for the affected product or service during the twelve months preceding the event giving rise to the claim.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury where liability cannot be limited, or any other liability or remedy that applicable law does not allow the parties to exclude or limit. They do not reduce mandatory consumer rights.

11Access, suspension, and termination

We may restrict access to the website or a service to address unlawful activity, security risks, or a material breach of applicable terms. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue. Paid services and product licenses remain governed by their applicable agreements; these website terms do not create a general right to disable purchased hardware.

Terms that by their nature should survive termination, including accrued payment obligations, intellectual property provisions, and lawful liability limitations, continue to apply.

12Governing law and disputes

Unless your written agreement or mandatory law provides otherwise, these terms are governed by California law, excluding its conflict-of-law rules. The state and federal courts located in San Francisco, California will have jurisdiction over disputes arising from these terms. This does not deprive consumers of protections or access to courts required by the law that applies to them.

Please contact us first so we can try to resolve a concern directly. This request does not prevent you from seeking urgent relief or exercising a legal right. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law.

13Changes to these terms

We may update these terms by posting a revised version and updating the date shown above. Changes apply prospectively. They do not retroactively alter accepted orders, existing warranties, or signed agreements without the agreement or notice required by those documents and applicable law.

14Contact

For questions about these terms, orders, or product support, email team@efference.ai.

Please contact us for shipping or return instructions before sending physical items.